general faqs

What is Knowledge Base?

"A knowledge base is a centralized database or collection of information that contains helpful articles, tutorials, guides, and frequently asked questions (FAQs) related to the products or services offered by our company website."

A knowledge base is designed to help users quickly find answers to their questions or solutions to their problems without the need to contact customer support or browse through multiple pages of the website. It is usually organized into categories and subcategories, making it easy for users to navigate and find relevant information.

A well-designed knowledge base can help website visitors to gain a deeper understanding of the website's products or services, improve their user experience, and reduce the workload of customer support teams by providing a self-service option for users to find answers to their questions.

general faqs

Knowledge Base Queries

The knowledge base can also be organized into categories and subcategories to make it easier for customers to browse for information on specific topics. Overall, the goal of a knowledge base is to provide customers with self-service options for finding information and solving problems, ultimately reducing the workload on customer support teams.

  • How do I create an account?

    Follow the easy steps to register with us:

    • Click here to open the Registration page.
    • Now fill out all the fields and click "Create Account".
    • You will get a verification code at your email address.
    • Enter 6 digit OTP code in the field and click "verify me".
    • Congratulations, You now registered with zerosack.org

  • Do I have to pay to register on zerosack.org?

    Registration at Zerosack.org is absolutely free. click here register now

  • Can I change my account information?

    Yes, in most cases, you can change your account information such as your name, email address, or password. You can usually find these options in your account settings or profile page.

  • I am unable to log in to my account, although my credentials are correct. what do I do?

    This is happening because your account may be blocked by our team, Following are the causes for this:

    • Your account may be suspicious.
    • You may be not following all the terms of uses policy.
    • You may be not paid all your order related dues.

    To resolve this issue please follow all the instructions emailed to you by our team. or contact our support team.

  • Why Email verification required?

    In order to provide a safe and authentic environment to our users, we verify your email address via OTP or Verification code. apart from that, we use the email address to send order-related information and a digital invoice. So it is an important part of our system.

    Note: Email Verification code /or OTP may be based on your internet speed and may take up to 5 min to reach you. Please check your spam box if the email didn't found in your inbox.

  • What is two-factor authentication and why is it important for my account?

    Two-factor authentication is a security feature that requires a user to provide two forms of authentication before being granted access to an account. This can include something the user knows, such as a code sent to their email or phone. Two-factor authentication is important because it adds an extra layer of security to your account, making it more difficult for unauthorized persons to gain access.

    We have 2FA enabled by default on all accounts as part of our security measures. So every time you or someone tries to login to your account you need to enter the OTP code for verification then you can get access to your account.

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