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APIs Troubleshooting

"Learn how to troubleshoot APIs like a pro with our comprehensive guide. Discover effective techniques, common issues, and best practices to solve problems quickly."

APIs troubleshooting refers to the process of identifying and resolving issues that arise in the context of API interactions. Effective troubleshooting techniques involve a systematic approach to identifying the root cause of the problem and developing a solution that resolves the issue while minimizing the impact on the overall system.

Common issues with APIs can include authentication and authorization problems, incorrect data formats or structures, issues with API endpoints, and errors with the API response codes. Troubleshooting APIs can involve a range of techniques, such as analyzing API logs, performing network diagnostics, and debugging the application code that interacts with the API.

By understanding the common issues that can arise with APIs and using effective troubleshooting techniques, developers and IT professionals can ensure that APIs continue to function as intended and avoid any disruption to the overall system.

Some Common Problems Codes with Troubleshooting

Issue #1

                                                        
                                                            {
    "status": 0,
    "status_message": "failed, Method not allowed.",
    "body": null
}

Solution #1

This error occurred when you use invalid API request method. To resolve this issue please read the respective API documentation carefully, and use the correct API request method which should be GET or POST method.

Issue #2

                                                        
                                                            {
    "status": 0,
    "status_message": "failed, API key parameter is missing. Please see the api documentation and try again later.",
    "body": null
}

Solution #2

This error occurred when you are not using required key parameter with API request. To resolve this issue please read the respective API documentation carefully, and use the key=xxxx-xxxx-xxxx-xxxx parameter with every API request.

Issue #3

                                                        
                                                            {
    "status": 0,
    "status_message": "failed, API key parameter has empty value. Please see the api documentation and try again later.",
    "body": null
}

Solution #3

This error occurred when required key parameter has empty value. To resolve this issue please read the respective API documentation carefully, and use the key=xxxx-xxxx-xxxx-xxxx parameter with every API request.

Issue #4

                                                        
                                                            {
    "status": 0,
    "status_message": "failed, No active authentication key match found. Contact the product support team.",
    "body": null
}

Solution #4

This error occurred when you don't have Active API key. To resolve this issue please read the respective API documentation carefully, and use the correct API key. If issue persist please contact the product support team to get activate your API key.

Issue #5

                                                        
                                                            {
    "status": 0,
    "status_message": "failed, No active plan found, or zero api calls found. Purchase the api plan immediately.",
    "body": null
}

Solution #5

This error occurred when you don't have any API plan active in your account. To resolve this issue please activate the trial plan. Trial plan can be activate once per account, or You can buy the API calls plan as per your need from API Pricing page.

Issue #6

                                                        
                                                            {
    "status": 0,
    "status_message": "failed, Unauthorized origin not allowed. To use this API, please whitelist your domain in the \"My APIs Center\" page of your account.",
    "body": null
}

Solution #6

This error occurred when you haven't listed your Domain / IP Address in "My APIs Center" in your account. To resolve this issue please add your Domain / IP Address to "My APIs Center" to whitelist your domain to use our APIs. This feature is currently under testing and will be available soon to secure your API key to access from unauthorized domains.
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